Your Questions Answered
by Castalia Properties
Have questions? We have answers! Check out our Frequently Asked Questions section for detailed information on everything from how to apply for a room to what you can expect during your tenancy. If your question isn’t covered here, please contact us directly for more personalized support.
With our guaranteed rent service, landlords receive timely monthly payments directly from Castalia Properties, regardless of whether the property is currently occupied or rent is collected from tenants.
We provide regular updates and reports about your property, typically on a quarterly basis or more frequently if requested. You can also contact your dedicated property manager at any time for updates.
All security deposits are held in a secure, government-backed tenancy deposit scheme. Deposits are returned at the end of the tenancy, subject to the property being returned in good condition.
If you need to break your lease early, please contact us as soon as possible. We offer various solutions, such as subletting or lease transfer, subject to approval and applicable fees.
Maintenance issues can be reported directly by contacting our maintenance team via phone or email. We strive to address all maintenance issues promptly.
With our guaranteed rent service, landlords receive timely monthly payments directly from Castalia Properties, regardless of whether the property is currently occupied or rent is collected from tenants.
We provide regular updates and reports about your property, typically on a quarterly basis or more frequently if requested. You can also contact your dedicated property manager at any time for updates.
All security deposits are held in a secure, government-backed tenancy deposit scheme. Deposits are returned at the end of the tenancy, subject to the property being returned in good condition.
If you need to break your lease early, please contact us as soon as possible. We offer various solutions, such as subletting or lease transfer, subject to approval and applicable fees.
Maintenance issues can be reported directly by contacting our maintenance team via phone or email. We strive to address all maintenance issues promptly.
